There are no protections, credit card or otherwise to fall back on. It was a difficult decision for me because I knew that when buying something sight unseen, 9 months in advance, you are relying on the integrity of the company to deliver what they say. “We purchased both Oaks and Derby tickets from for the 2011 races. We will be repeat customers! Thanks again! The staff at Derbybox always answered the phone and answered my questions immediately. I originally started the purchase process for tickets with another local ticket broker, but after numerous unreturned phone calls and an attempted bait and switch on the price, I informed them that I no longer trusted them enough to proceed with the transaction. Imagine my shock when our tickets arrived in the mail for Row A, on the rail! We all had the experience of a lifetime! As we continue to tell our friends about our magical day at the Derby, I tell everyone who will listen to buy their tickets from. Chris said he agreed with me, and would do his best to get us as close to the track as possible. I was concerned they wouldn’t be able to see over people’s heads if we were any farther back. I explained to him that I was not interested in being under cover because we were bringing our 2 daughters, ages 6 and 11, to the Derby. When the Clubhouse row we ordered (Row E) was not available, Chris offered us tickets under cover a few rows back. I was very nervous about using a ticket broker, and exceeded our expectations. “I cannot thank you enough for our tickets to the 2012 Kentucky Derby.

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